These terms apply to the use of this website and to booking requests made through it.
Booking requests
Submitting a booking request does not guarantee a reservation. A reservation is confirmed only when you receive written confirmation from our reservations team stating the room, dates and rate.
Rates
Rates shown on the website are indicative and may vary by season, occupancy and availability. The confirmed rate is the one stated in your confirmation.
Payments & deposits
A deposit may be required to secure some bookings. Accepted payment methods are listed in your confirmation.
Cancellations
Cancellation and refund terms are provided with your confirmation and depend on the rate booked.
Conduct
Guests are expected to respect hotel policies, other guests and staff. The hotel may refuse service where policies are breached.
Website content
Content on this website is provided for information and may change without notice. Photographs are representative.
Contact
Questions about these terms: info@tulivuelegancehotels.co.ke